Cancellation Policy

THE EMERALD NOOSA adopts the following practice when dealing with cancellation of a holiday booking. HIGH SEASON If the booking is cancelled 28 days or more prior to the planned date of arrival. An administration fee of $100.00 will be deducted from the deposit held before the remainder is refunded. If the booking is cancelled less than 28 days prior to the planned arrival date there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 will be deducted from the deposit held before the remainder is refunded. MID & LOW SEASON If the booking is cancelled 14 days or more prior to the planned date of arrival there will be a full refund less an administration fee of $100.00. If the booking is cancelled less than 14 days prior to the planned arrival date there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 will be deducted from the deposit held before the remainder is refunded. SHORT NOTICE BOOKINGS Where a booking is made less than 14 days prior to the planned arrival date there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $100.00 will be deducted from the deposit held before the remainder is refunded. CONFIRMED BOOKINGS A booking that has not been confirmed by a deposit being paid is not guaranteed. A deposit of $200.00 or one third will confirm a one-week booking during mid and low seasons. A deposit of $400.00 or one third will confirm a one-week booking in high season. The balance of the tariff is due on arrival (or such other time as stated). IN HOUSE GUEST CANCELLATION Guests who have arrived and then leave before the booking departure date will be responsible for the accommodation for the full period of their s